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FAQ

Common questions about iBookam

Short answers to the questions customers and wellness businesses ask most often.

What can I book on iBookam?

You can discover and book wellness, beauty, grooming, spa, salon, barbershop, nail, and related services from listed businesses.

Can a service be home service and in-store?

Yes. Delivery method belongs to each service, so one business may offer some services in-store and others at home.

Why do I need to verify my email?

Verification confirms that booking updates, OTPs, receipts, and account notices reach the right person.

How do businesses join?

A business owner creates an account, completes onboarding, adds business details, services, staff, hours, and waits for admin approval.

How do I contact support?

Use the Contact Us page. The message is sent to the support team and saved so the team can track replies.

How are payments and refunds handled?

Payments are processed through iBookam's payment provider. Cancellation eligibility, fees, approval, and refund timing depend on the booking status and the applicable cancellation terms shown during the booking flow.

Does iBookam use cookies?

iBookam uses essential browser storage for sign-in, security, preferences, and core features. Optional analytics is only enabled after you accept it, and you can change that choice from Cookie Settings in the footer.

How can I delete my account or request my data?

Use the account settings available to you or contact support. Account deletion starts a limited recovery period before permanent cleanup, although some transaction, booking, audit, fraud-prevention, or legal records may need to be retained.